How do I Reschedule or Cancel an Online Booking?
There are 2 ways that you can easily cancel or reschedule a photoshoot booking. From the email confirmation you receive
How long does VRX Media host Matterport 3D tours?
VRX Media will host Matterport 3D tour scans for 6 months from the date of the scan. After 6 months the scan will be inactive (not viewable), at that point, you can request to have the scan transferred to your own Matterport account.
How do I order a Real Twilight Shoot?
You may already know we offer a great add-on for virtual twilight (in 2x and 4x) where we use our
What if the space requires a second Matterport 3D tour and Schematic?
Every once and awhile we come across properties that require more than one Matterport 3D scan. For example, a large
Do you have travel fees?
We currently do not have travel fees because our photographers will typically travel out to a 60 mile radius from
What is a Schematic Floor Plan? (And Info on Schematics in General)
Professional black-and-white floor plans are ready within two business days. Each individual floor in the floor plan is delivered as
Can I Photoshop something out of a Matterport 3D Tour or add virtually staged photos?
It is not currently possible to edit panorama imagery in Matterport 3D Tours. We suggest removing or hiding items that you
Will I see the Matterport camera in shadows, mirrors and other refractive surfaces?
Yes, sometimes you will. Every effort will be taken by the photographer to position the camera array so that it
What are the circles on the 3D tour and why is it blurry when I look at the floor?
The circles serve to show the user where they can and cannot go in the model. Use a computer mouse,
How should I prep the space for the photoshoot?
Please checkout our Pre-Shoot Checklist HERE. Give this to your seller or tenant as well so they can make sure