You download them from either your completed email that we send when your files are ready or from logging in to your account at pics.vrxmedia.com/dashboard (if you forgot your password, click the forgot password link and reset it there). Remember, your files are delivered the next business day before 5 pm CST and if they are not showing up in your account yet, just wait a little bit. 🙂 If you are trying to download older files from before October 2020, please go to this page.
Here is a quick video on how to download your files and extract the zip (this is for Windows, but the process is somewhat similar for Mac users as well):