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Frequently Answered Questions (We Love Answering the Asked)

Still not sure if our services are right for you? Check through these frequently asked questions book right away.

Answer: You will receive a confirmation email/text that shows booking details and then we meet you at the property at the specific date and time you selected. Seriously…it is that easy!
Answer: One of our Media Techs will use a 3D camera in the property and moves throughout the interior taking scans then they will take professional HDR photography and/or record aerial video and take aerial photography (depending on what services you ordered of course). We ask that the property be in “show ready” condition and all people and pets stay clear of the media tech throughout the property.
Answer: The interior scanning process takes on average 1 to 1.5 hours, but can differ depending on the size of the livable square footage of the property and additional services ordered (i.e. photography and aerial services).
Answer: Our professional interior and exterior photographs are separate of our 3D tour camera and are taken with a DSLR camera in high dynamic range (HDR) with a wide angle lens to really show your property in the best light. They are taken at the time and date you selected when booking with us online.
Answer: The link/embed code as well as the professional HDR still photos are emailed to you no later than 5:30pm CST next business day (Monday-Sat). Aerial videos may take two business days to be delivered depending on work volume, but are also typically delivered next day.
Answer: Yes! You can add the 3D tour link easily to the tour or video section of the MLS, your website, email campaigns, social media and more. If you want to share…do it! We even have stats to share with you on how many views and impressions that amazing 3D tour is getting! Then our photos are given to you in web/MLS ready format, so put them up and watch the leads come pouring in!
As you may know, our secret slogan around here is “Founded by Real Estate Pros, for Real Estate Pros”. This means we started from scratch when building the perfect visual marketing vendor here at TenX. So we wanted a service that provided the best price and quality…multiplied (X) by 10. If you still think we are priced to0 low, we of course allow you to pay extra and even now accept tips (not expected, but we still like them)!

Still Have Questions? Call (262) 424-4406